Category Archives: Smart home

Android, Apple, Google, iPhone, Quick Thoughts, Smart home

Quick thoughts: Another way to think about Nest

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A couple of good blog posts from other analysts this morning triggered a thought in my mind about Nest.

The first of the two blog posts is from my fellow Techpinions contributor Ben Bajarin. I recommend reading the whole thing, but here’s the key thought:

Apple’s customers are higher value customers and their growing installed base means they are amassing one of the largest, if not the largest, installed base of premium customers on the planet. This observation has some striking implications…

He goes on to talk about two of the implications, and I think the insight there in particular is great. One of them is the impact this has on the competition, among which of course we find Google, which owns the mobile operating system that’s mopping up the vast majority of the non-Apple customers.

Something else I read this morning (a post from Benedict Evans that’s really about something completely different) prompted me to think about this in the context of Google’s Nest acquisition. I’ve been thinking about Nest primarily as Google’s strategic play in the smart home space, and as the hub and vehicle for the rest of what Google will do in the home. And I think that may well be in large part what that Nest acquisition is about.

But thinking about Nest in the context of Ben Bajarin’s piece made me see Nest in a different way. Think about Nest for a minute: its characteristics as a product, the people it’s likely to attract, even the people who work there. This is a very Apple-like product, made by a former Apple executive, and I’ve always said that Nest was a much better fit at Apple than at Google. It’s even sold in Apple stores.

What if Nest is at least in part about capturing those very lucrative and attractive Apple customers without having to convert them to Android? What if what Google is building with Nest is at least in part a concession that Android and phones based on Android aren’t likely to attract these customers, but by playing in a completely different space – the smart home – Google can in fact attract those customers? And once it has them there, perhaps convert them to other aspects of the Google ecosystem, which after all is where Google really makes its money? There’s no particular reason why Google needs to have all its customers on Android anymore – it’s served its function of preventing Microsoft and Apple from dominating the mobile world. And of course, there’s been lots of talk about even Google’s services making more money on iPhones than on Android. What if Google could establish a different beachhead in devices that’s not dependent on first converting people to Android? What’s fascinating about Nest is that it’s about the only recent Google initiative that’s not about reinforcing Android as a platform – Android Wear, Android Auto and Android TV are all about extending Android specifically into new domains rather than simply spreading Google services into new domains.

I’ve no idea if this was actually part of the thinking behind the acquisition of Nest – most likely, like other acquisitions, it wasn’t about a single strategic objective but rather several. But it would certainly be an interesting response to the emerging reality that Apple has captured the vast majority of the most valuable customers within its ecosystem, and trying to win them back through phones seems to be a losing strategy.

The big downside to this, of course, is that Google has very deliberately kept Nest somewhat at arm’s length from the rest of the company (a point Benedict raised in his post). But this strategy only works if Google continues to build links between the two, as it’s already begun to do with Google Now integration. With Tony Fadell now overseeing Glass as well, there’s obviously even more linkage between Google proper and the Nest team, and it’s another sign that Fadell might be asked to oversee more Google devices and pursue the same strategy.

Apple, Apple TV, Developer events, Developers, fragmentation, Google, HealthKit, HomeKit, iOS, iOS 8, iWatch, Microsoft, OS X, Smart home, Smartwatches, Wearables, WWDC, WWDC 2014, Yosemite

Apple resurgent – thoughts on WWDC

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Today’s WWDC keynote was a sign of a renewed swagger on the part of Apple, whose executives seemed to relish the deluge of new product announcements they unleashed on developers and on their customers. In the process Apple established or strengthened its competitive positioning against two major foes – Microsoft and Google – while opening itself up in unparalleled ways to developers. Today’s announcements may come to be seen in the same way as Steve Jobs’ original launch of Mac OS X, in that it lays the groundwork in several areas for years of future Apple products.

The demotion of Google continues

Two years ago at WWDC, Apple removed erstwhile close partner Google from the iPhone in two significant areas: as the backend provider for the Maps app, and in the form of the pre-installed YouTube app. But Google’s last major bastion on iOS is its position as the default search engine in Safari, and it’s much harder to remove there. In the sense of typing a query into a search box or address bar in a browser, hitting enter and being presented with a screen of blue links, Google is unrivaled, and Apple knows that. But it has slowly been inserting itself between the user and that search box over the last couple of years, and today’s keynote provided further evidence of Apple’s pre-empting of the Google search on both iOS and OS X devices.

Apple’s more subtle disruption of the user-Google relationship began with the launch of Siri, which began to address some users’ queries without an explicit search, and which uses Wikipedia, Wolfram Alpha and Bing, but not Google, as underlying search providers. And it has continued since then, as more third party services have been layered into Siri, pre-empting the Google search for movie listings, restaurant reservations and sports scores. Today’s keynote added Spotlight search to the list of places where users will now find answers to their queries without the classic search box experience, thus further inserting Apple between users and Google.

This is potentially significant for Google, for which the US continues to be easily its single biggest and most lucrative market, and for which mobile is increasingly important. To the extent that iPhone users, which make over 40% of US smartphone users, start using Apple and its tightly integrated third party services instead of Google, for search, that’s pretty bad news. That isn’t, of course, why Apple is taking these steps, but it’s an unpleasant side effect for Google. And a great way for Apple to participate in the search business without having to match Google in the page-of-blue-links business.

A device for every need, not one device for every need

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Apple, Google, HomeKit, Nest, Smart home, WWDC 2014

Apple and the smart home

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The FT reported yesterday that Apple will be announcing some sort of smart home ecosystem next week at WWDC. Interestingly, I’d written about Apple’s potential to do something interesting in the smart home space a couple of months ago on Techpinions, as part of a longer piece about how Apple has the potential to de-fragment various industry sectors, including wearables, payments and the smart home. Monday’s report got me thinking about some of those themes a bit more, and triggered several more thoughts, some of which I shared with Tim Bradshaw of the FT (who broke this news as well as the Apple-Beats news) for his follow-up piece on the subject. I thought I’d write up some of them here in more detail too.

Current state of the smart home market

In a word, fragmented. This market is characterized by a wide range of players with their own approaches to knitting together the various components of what might make up a smart home. No-one does everything end to end, so you’re either stuck with various islands that can’t talk to each other, or reliant on trying to find devices that participate in one of several ecosystems which are emerging. Qualcomm has AllJoyn/AllSeen, the UPnP forum is extending its work with UPnP and DLNA into this area, SmartThings, Staples, AT&T and others are creating their own proprietary ecosystems and so on. But it’s a messy business and no-one really owns it today. If you’ve bought products from several vendors, chances are you’d have to go into your Nest, Belkin and Phillips apps separately to turn your thermostat, home audio system and lights on separately. That’s not exactly user friendly.

But the point here is that the smartphone is the obvious controller for all these various devices, and yet none of the players currently playing in this market has a direct stake in the smartphone market, at either the hardware or OS layer. Qualcomm perhaps comes closest, but is two steps removed from the end user and as such has little direct influence over user behavior. The players in the strongest position here are those who craft smartphone hardware and software.

Apple’s smart home solution likely has several parts

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